Information We Collect
Maryland Water Damage Pros collects information that you voluntarily provide when you contact us for water damage restoration services. This typically includes your name, phone number, email address, property address, and details about your water damage emergency. We may also collect information about your insurance provider if you choose to share it during our initial consultation.
When you visit our website, our servers automatically log standard technical information such as your IP address, browser type, operating system, the pages you visit, and the date and time of your visit. This data helps us understand how visitors use our site and improve our services.
If you submit a request for service through our online form, we retain that information to process your inquiry and coordinate our response. We do not collect financial information such as credit card numbers through our website; any payment processing occurs separately through secure, PCI-compliant channels.
How We Use Your Information
We use your personal information solely to provide water damage restoration services and communicate with you about your project. Specifically, we use this information to respond to your emergency calls, schedule on-site assessments, dispatch our restoration crews, coordinate with your insurance company when authorized, and follow up after service completion to ensure your satisfaction.
We may also use your contact information to send appointment reminders, service updates, or follow-up communications related to work we have performed. We do not use your personal information for unrelated marketing purposes, nor do we sell or rent your contact details to third parties for their own promotional use.
Aggregated, anonymized data about service requests and website usage patterns may be used internally to improve our operations, train staff, and analyze regional demand for restoration services.
Phone Call Handling
When you call Maryland Water Damage Pros, your phone number may be captured by our call management system and displayed to our dispatchers and technicians. This allows us to return missed calls promptly and maintain records of our communications for quality assurance and service coordination.
Phone calls may be recorded for training and quality control purposes. If a call is recorded, you will be notified at the beginning of the conversation in accordance with Maryland law. Recorded calls are stored securely and accessed only by authorized personnel who need them to resolve disputes, improve customer service, or verify work orders.
We do not share the content of your phone conversations with unrelated third parties except as required by law or with your explicit consent.
Cookies and Analytics
Our website uses cookies—small text files stored on your device—to maintain basic functionality and analyze traffic patterns. These cookies help our site load properly, remember your preferences if you return, and distinguish between human visitors and automated systems.
We use Google Analytics to understand how visitors find and interact with our website. This service collects information such as how long you spend on each page, which links you click, and what brought you to our site. Google Analytics data is aggregated and does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Most web browsers allow you to block or delete cookies through your settings. Please note that disabling cookies may affect the functionality of our website.
Third-Party Services
We rely on select third-party service providers to operate our business. These include our phone system provider, scheduling and dispatch software, cloud storage services, and payment processors. Each of these providers has access only to the information necessary to perform their specific functions and is contractually obligated to protect your data.
We do not share your personal information with lead generation companies, data brokers, or marketing firms. If we engage a third party for a specific purpose—such as working with a mold testing laboratory you have requested—we will disclose only the minimum information required and only with your knowledge.
Our website may contain links to external sites, including insurance resources or industry organizations. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before submitting any personal information.
Data Security
Maryland Water Damage Pros implements reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our servers. Internal access to customer records is restricted to employees and contractors who need the information to perform their duties.
While we take these precautions seriously, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security of your data, but we promptly investigate and address any suspected breaches in accordance with applicable law.
Your Choices
You have the right to access, correct, or request deletion of the personal information we hold about you. To make such a request, please contact us using the information below. We will respond within a reasonable timeframe and may ask you to verify your identity before disclosing or modifying your records.
You may opt out of receiving follow-up communications from us at any time by telling our representative during a call or by replying to any email with your request. Even if you opt out of non-essential communications, we may still contact you regarding active or recent service matters.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. Parents or guardians who believe a child has provided us with personal information should contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this page occasionally. For significant changes that affect how we use information we have already collected, we will make reasonable efforts to notify affected individuals directly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Maryland Water Damage Pros:
Email: privacy@mdwaterdamagepros.pages.dev
Phone: Available through our main service line
Mailing Address: Provided upon request
We are committed to addressing your privacy concerns promptly and transparently.